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Brickell's high-rises usually ask service providers for a certificate of insurance, a service elevator reservation and set vendor hours. Tell us your building when you book: we apply its requirements before offering times, and once your building has approved us, future visits confirm instantly.
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You can be there or arrange an approved access method, such as the front desk or a lockbox. Add your instructions during booking so we can check what your residence and building require. Door codes are never requested in chat or email: you add them in My HK Residence, where only your assigned team can see them during the visit.
Many Brickell and Downtown buildings ask service providers for a certificate of insurance (COI), a service elevator reservation or specific vendor hours. Tell us your building when you book. If something has to be approved first, your request shows “Building approval pending” and we don't charge you until the visit can be confirmed.
Yes. Parking and travel are included in Brickell and Downtown Miami. You won't see a parking charge added after you pay.
Yes. Review the service, selected extras and applicable charges before payment. The price depends on the size of the residence, the number of bathrooms, the service and any extras. Residences with 4+ bedrooms or unusual cleaning needs receive a tailored proposal first.
Each service has its own checklist. Review the inclusions and exclusions before choosing, and add extras such as inside-fridge or inside-oven cleaning if they're available for your visit.
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