Booked in minutes. No phone call.

You can be there or arrange an approved access method, such as the front desk or a lockbox. Add your instructions during booking so we can check what your residence and building require. Door codes are never requested in chat or email: you add them in My HK Residence, where only your assigned team can see them during the visit.

Many Brickell and Downtown buildings ask service providers for a certificate of insurance (COI), a service elevator reservation or specific vendor hours. Tell us your building when you book. If something has to be approved first, your request shows “Building approval pending” and we don't charge you until the visit can be confirmed.

Manage your booking online from My HK Residence. You see any applicable charge before confirming a change or cancellation. Within 48 hours of the visit, our team handles the change with you.

Choose weekly, every 2 weeks or every 4 weeks and save 12%, 8% or 5% on each visit after the first. Each visit is charged 48 hours before it happens. You can skip, pause or cancel from My HK Residence.

With a card through Stripe's secure checkout. Apple Pay and Google Pay appear when your device supports them. We never see or store your full card number.