How can we help?

You can be there or arrange an approved access method, such as the front desk or a lockbox. Add your instructions during booking so we can check what your residence and building require. Door codes are never requested in chat or email: you add them in My HK Residence, where only your assigned team can see them during the visit.

Many Brickell and Downtown buildings ask service providers for a certificate of insurance (COI), a service elevator reservation or specific vendor hours. Tell us your building when you book. If something has to be approved first, your request shows “Building approval pending” and we don't charge you until the visit can be confirmed.

Yes. Parking and travel are included in Brickell and Downtown Miami. You won't see a parking charge added after you pay.

Yes. Review the service, selected extras and applicable charges before payment. The price depends on the size of the residence, the number of bathrooms, the service and any extras. Residences with 4+ bedrooms or unusual cleaning needs receive a tailored proposal first.

Each service has its own checklist. Review the inclusions and exclusions before choosing, and add extras such as inside-fridge or inside-oven cleaning if they're available for your visit.

Manage your booking online from My HK Residence. You see any applicable charge before confirming a change or cancellation. Within 48 hours of the visit, our team handles the change with you.

Not at all. Tell us about them when you book and whether they'll be home. If there's heavy shedding across several rooms, add the Heavy pet hair extra so we plan the time.

Note them in your residence profile: marble, natural stone, lacquer, unsealed wood or anything you'd rather we don't touch. Your team sees those notes before they start.

They're add-ons, so you only pay for them when you need them: inside the oven, inside the refrigerator and inside kitchen cabinets. Add them while booking and the time is planned automatically.

Choose weekly, every 2 weeks or every 4 weeks and save 12%, 8% or 5% on each visit after the first. Each visit is charged 48 hours before it happens. You can skip, pause or cancel from My HK Residence.

With a card through Stripe's secure checkout. Apple Pay and Google Pay appear when your device supports them. We never see or store your full card number.

Sometimes. Same-day visits depend on real availability and your building's rules, and carry a 20% surcharge. If a same-day time is available, you'll see it in the calendar when you book before 11 AM.

Not yet. We focus on lived-in residences in Brickell and Downtown. Residence Reset is a deep clean of a lived-in home; it isn't a move-out service and doesn't guarantee a deposit return.